Citi Reports Themselves for Credit Card Fraud: A Lesson in Horrible Systems at Large Companies

// August 26th, 2009 // No Comments » // Uncategorized

Dear Citi Professional Card folks:

I’d like to tell you a tale. A tale involving a handsome young customer (me) and a confused, crazy consumer credit card company (you).

My tale begins earlier today, about 11:00 am. I got a phone call from an 816 area code (Mo) – but I don’t know anyone in Missouri so I let the call go to voicemail. Minutes later, I check my voicemail and to my delight I have a new message…but it’s not a person that called…it’s a computer – the Computron 3000 I suspect. Computron is telling me that Citi wants to talk to me about my account and that I should call them at (800) 388-2200. I think, geez, I better call in case there’s something going on. Interest rates scare me.